WHAT IS TELEHEALTH?

Telehealth is a secure psychology appointment delivered online using video conferencing technology. It allows children, teenagers, parents, and families to access professional support from their home or another comfortable and private location.

The sessions are similar to in-person appointments, except they occur via a secure video platform using a phone, tablet, laptop, or computer. Telehealth offers flexible, accessible, evidence-based support from the comfort of your own home or safe space.

Telehealth appointments must follow the same standards as in-person sessions.

Does telehealth work?

Yes. Research over the past decade has shown that telehealth psychology can be highly effective for many children, teenagers, parents, and families. Online therapy outcomes are often comparable to in-person therapy outcomes when sessions are delivered appropriately and collaboratively (which is the only way we like to work!).

WHO CAN BENEFIT FROM TELEHEALTH?

Anyone can benefit from telehealth appointments. It can be particularly helpful for busy families; rural or remote families; families managing fatigue, illness or scheduling stress; children who feel safer and more regulated in familiar environments and neurodivergent children and teens as telehealth can reduce masking demands and sensory overload and increase emotional safety.

Telehealth also allows clinicians to better understand a child’s everyday environment, routines, sensory needs, and family context, which can support more practical and individualised recommendations.

In some circumstances, in-person support, multidisciplinary care, or additional services may be recommended — particularly where there are significant safety concerns; high levels of crisis; severe disengagement; complex assessment needs; limited access to private technology